Austin DTF Help Center
Frequently Asked Questions
Find answers about file setup, DTF transfer durability, pickup, shipping, returns, account activation, turnaround times, and ordering from Austin DTF.
What file types do we accept?
We accept PDF, PNG, and JPEG files. JPEG files should not have a transparent background. Please send high-resolution artwork for the best print result.
How durable are AustinDTF.com transfers?
Very durable. Our transfers are built to last. Even after 50 washes, they should still look vibrant and clean without cracking, peeling, or fading when applied correctly.
Do they need a special printer or equipment?
No. If you order transfers from Austin DTF, you do not need a special printer. We provide press-ready DTF transfers that you can apply with a standard heat press.
What type of fabric can you use?
Our transfers work on cotton, polyester, denim, fleece, and more. If it is wearable, there is a good chance you can press a DTF transfer onto it.
Can you use your own design?
Of course. We accept custom artwork in standard formats, and our support team can help optimize your files for the best print result.
How fast can you get your order?
We offer same-day pickup. Please note that our cutoff is usually 12 PM CST, but it can change. Check the website for the daily cutoff to qualify for same-day shipping or pickup.
Can you order just one to try?
Absolutely. You can order just one transfer with any custom image, or try our free sample if you want to test the quality before committing.
Where can I pick up my order?
Come see us at:
500 Victor Street, Suite 100
Austin, TX 78753
Once you place an order, we will send a confirmation email with our address. Check your spam folder just in case.
When your order is ready, you will receive a processed email. That means your order is ready to go.
Your order will be waiting in a labeled bin to the right of our front door, in front of the larger garage door, so you can grab it quickly and easily.
Pickup is available 24/7 once your order is marked complete.
When will my gang sheet be ready?
At Austin DTF, we focus on getting your prints into your hands as fast as possible without cutting corners on quality.
- Same-day orders: Ready by 7 PM most days.
- Next-day turnaround: Place your order by 12 PM noon, and it will be ready by 7 PM the next business day.
- Busy seasons or holidays: Turnaround may slow slightly, but your order will keep moving.
Questions about your order? Contact Austin DTF and we will get back to you as quickly as possible.
Thinking about cancelling your order?
All sales are final, but if you need to cancel before your order enters production, we will do our best to help.
- 5% fee: Applies if your order has not been downloaded yet. This covers credit card fees and file prep time.
- 10% fee: Applies if you used the Gang Sheet Builder and your file has already been downloaded.
All final refund decisions are handled by Austin DTF.
How do I activate my account?
Go to the top-right of the website and click My Account.
Enter your email, and we will send a link so you can reset your password.
After you change your password, your account activates instantly. You will be able to upload gang sheets or build your own using the gang sheet creator.
Important: If you skip the password reset, the system will not let you upload gang sheets yet.
Make sure you are logged in to save drafts, track orders, and keep your AustinDTF.com experience smooth.
Do you offer free shipping?
AustinDTF.com makes shipping simple for custom DTF transfers, gang sheets, and prints across the continental U.S.
We offer flat-rate shipping for $8 with no hidden fees. Whether your order is $10 or $1,000, the cost stays the same.
Place your order and have your designs delivered fast, safely, and hassle-free.
When will my DTF transfer arrive?
At Austin DTF, we primarily use UPS to deliver most custom DTF transfers and prints. If your order is placed before 12 PM noon, we do our best to print, pack, and ship it the same day. During holidays or special situations, your order may ship the next business day.
We have also partnered with USPS, and shipping is free when you choose USPS at checkout.
Once your order is ready, we will add the tracking number to your order notes on the website. Tracking may not update until UPS or USPS scans it at their hub.
When will my Austin DTF order arrive?
By default, orders ship through UPS Ground. We also offer free USPS shipping, which can take up to 5 business days to arrive.
If you need your prints faster, email austintexasdtf@gmail.com right after, or even before, placing your order. We can upgrade shipping and adjust the cost.
- UPS Ground: 1-5 business days
- UPS 3-Day Select: 3 business days
- UPS 2nd-Day Air: 2 business days
- UPS Next Day Air: 1 business day
Weekends do not count toward delivery times.
How tiny can my design be without affecting print quality?
The smallest size we recommend printing is 0.15 inches. This gives enough room for color, white underbase, choke, and adhesive powder to apply correctly.
Sometimes smaller details may print, but we cannot guarantee perfect results if the design is too tiny. Keeping artwork at 0.15 inches or larger gives the best adhesion and helps the design stay sharp and vibrant.
White tends to hold up best at smaller sizes, but results may vary. Always double-check artwork before submitting your order.
Do my prints need to be mirrored before upload?
No mirroring is needed. Our DTF printing software handles the mirroring for you.
When your prints arrive, simply cut them apart, press them onto your garment, and you are ready to go.
How to request a return
Before sending anything back, request a Return Merchandise Authorization, also called an RMA. This helps us track your return quickly and accurately.
To start your request, email austintexasdtf@gmail.com and include:
- Your order date and order number
- A clear description of the issue
- Photos of the defective product
- Your preference: replacement, store credit, or refund
Once you receive your RMA number, write it clearly on the outside of your return package.
What qualifies for a return?
We only accept returns on defective transfers. This includes:
- Transfers that fail to adhere properly
- Transfers that crack or peel within the first 1-2 washes
- Misprints that were not caused by customer-submitted artwork
All returned items must be unused, in new condition, and in the original packaging.
Once your package has been handed off to UPS, USPS, or FedEx, we are not responsible for delays or carrier-related damage.
What does not qualify?
We are not able to offer refunds, reprints, or returns for:
- Color shifts caused by the original artwork
- Pixelation due to low-resolution files
- Spelling or design errors within customer-uploaded artwork
- White outlines or halos from semi-transparent pixels
- Carrier-damaged packages
- Gang sheet issues such as overlaps, ghosting, or errors within submitted or approved artwork
Return timeframes
- Refund requests: Within 5 days of delivery
- Exchanges or store credit: Within 30 days of delivery
After 30 days, we are unable to accept returns.
Return shipping costs
Customers are responsible for all return shipping fees.
Insurance may cover the product cost, but shipping charges are typically non-refundable.
Where to send your return
Email austintexasdtf@gmail.com to request your RMA.
Write your RMA number clearly on the outside of the package.
Ship it to the return address provided after your RMA is approved.
If you run into an issue, we are here to help make the process fast and smooth. Thank you for choosing Austin DTF for your custom transfer needs.
Still have questions?
Reach out to Austin DTF or upload your gang sheet when you are ready to print.
